SHIPPING POLICIES

At this time I am only shipping via U.S.P.S to the United States. I am not able to offer International Shipping at this time. U.S.P.S. Shipping starts with Ground shipping but you can upgrade your shipping if you desire. If you need another form of delivery please contact me at michelleshaffer@michelleshaven.net to see if other arrangements can be made. 

Most of my items are not very heavy and average around $5.00 U.S. Dollars for Ground Shipping. This price varies on how heavy the package is and how many items you order. At times a Free Shipping promotion maybe offered.

Processing & Delivery Times

Once you place your order it will take approximately 1-2 business days* to send your order out. Custom Orders will have a different time scale that will be stated in the details of the item description. Once your order is sent out you will receive an email notice with a tracking number for U.S.P.S. You may go to their website at https://www.usps.com/ to track your package. It will take another 3-7 business days** for it to arrive. Please be aware that holidays and weather may impact this delivery time frame. If a holiday is coming up please add a few extra days for delivery. Once it is in U.S.P.S. hands I can not control the delivery date but I do monitor all my packages. If you have any questions, concerns or problems please feel free to contact me at michelleshaffer@michelleshaven.net

*Please note business days for me are Monday thru Friday. 
**U.S.P.S. delivers Monday thru Saturday 

 

RETURNS, EXCHANGES, DAMAGES & LOST PACKAGES
 

I offer a 30 day return policy. Please contact me prior to returning any item. Please be aware that a replacement will not be available since the majority of my items are handmade and not made in multiples. You may exchange your item for another of an equal or lesser value and be refunded the difference or receive a refund within the first 30 days. I do not accept refunds or exchanges on customer orders. Return postage is the buyers responsibility.

If your package is lost or damaged by the delivery service please contact me as soon as possible or before 15 days. I will refund the cost to you or offer an exchange. After 15 days the offer is null and void.

Please contact me at michelleshaffer@michelleshaven.net

Payment Option

Michelle’s Haven is operated by a Storefront that offers a variety of payment options and payment processors such as PayPal, Square and Stripe. They all process all major credit cards and I never see them. Your information is kept confidential. Please see our Privacy Policy and Terms and Conditions Page for more information.

As always you may contact me anytime, please see below.

Michelle Shaffer, Owner

Phone: 1-910-581-6299

Address: 249 Rutherford Way, Jacksonville, NC 28540